At Yepone, accessible from yepone.com, we are committed to providing our customers with high-quality products and services. Due to the nature of our offerings, which include digital products and gift cards, we have a strict no-refund policy. By making a purchase on our website, you agree to this policy and accept the terms outlined below.

1. Non-Refundable Products

a. Digital Products: All digital products, including but not limited to study files, business plans, and other downloadable content, are non-refundable. Once a file is purchased and delivered, it cannot be returned due to its digital nature and immediate accessibility.

b. Gift Cards: Yepone gift cards are non-refundable and cannot be exchanged for cash. Once a gift card is purchased, it becomes the responsibility of the buyer or recipient to use it in accordance with its terms and conditions.

2. Eligibility for Refunds

Refunds are only applicable in exceptional circumstances, such as:

  • A technical error on our end that results in an incorrect product being delivered.
  • Non-delivery of the purchased product due to system or email issues on our side.

In such cases, you must contact our support team within 7 days of your purchase to request assistance. Requests made beyond this time frame will not be considered.

3. Conditions for Refund Requests

To ensure that your refund request is reviewed promptly, please provide the following:

  • Proof of purchase, such as your order confirmation email or receipt.
  • A detailed explanation of the issue you encountered.
  • Supporting evidence, such as screenshots, if applicable.

Failure to provide the necessary details may result in the denial of your refund request.

4. Process for Refund Requests

Refund requests can be submitted via email to support@yepone.com. Once we receive your request, our team will:

  • Review the details and verify the issue.
  • Respond to your request within 5 business days.
  • Notify you of the decision, whether the refund is approved or denied.

If a refund is approved, it will be processed using the original payment method. Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.

5. Exclusions from Refunds

The following scenarios do not qualify for refunds:

  • Change of mind after purchase.
  • Dissatisfaction with the content of a study file or business plan.
  • Accidental purchases or duplicate orders made by the customer.
  • Misuse of gift cards or unauthorized use by third parties.
  • Inability to use the product due to incompatibility with your device or system.

6. Responsibility of the Customer

It is the customer’s responsibility to ensure that:

  • The product being purchased meets their requirements.
  • The email address provided during checkout is accurate and accessible.
  • Any technical issues with their own devices or software are resolved independently.

7. Resolution for Technical Issues

If you experience technical difficulties accessing a digital product or redeeming a gift card, please contact us at support@yepone.com. Our team will work with you to resolve the issue. However, this does not guarantee a refund.

8. Chargebacks and Disputes

Initiating a chargeback or payment dispute with your financial institution without contacting us first may result in:

  • Suspension or termination of your Yepone account.
  • Restrictions on future purchases from our website.

We encourage customers to contact us directly to resolve any issues before resorting to a chargeback.

9. Modifications to the Refund Policy

Yepone reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be updated accordingly. By continuing to use our website, you agree to be bound by the revised policy.

10. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us:

Email: support@yepone.com Address: Saudi Arabia, Alsayad Street, Building No 8860, AlJanadriyah, Riyadh, 13613

Thank you for choosing Yepone. Your understanding of our Refund Policy helps us maintain the quality and integrity of our products and services.